5 days and no word from Telkom

Mweb who is my ISP which manages my line and data advised there is a line fault. We have not had internet for 5 days.<br> They advised they have spoken to Telkom and for the last 5 days have said a telkom technician will be sent out. No technician, no sms, no call from Telkom. MWEB can't give me an answer.<br> This type of problem should NOT take 5 days to fix especially if it's a fault on our side. I have a very simple request. I want someone from Telkom to contact me and tell me WHEN a technician will be dispatched. I want answers and Telkom is not giving them to mweb or me.<br> I want assistance urgently as we are very unhappy that it takes this long to fix a minor problem.<br> This is a business line and needs to be sorted urgently!<br> <br> Telkom Ref No is : 188BWK130715<br>