5 days and my internet is still not sorted

My internet stopped running on Thursday as a result of a Telkom fault. I have telephoned them everyday and been assured that the matter will be escalated and that Telkom would come back to me to let me know when the problem would be resolved. It is now Monday night and I still have no internet and not a word from Telkom. It is time to cancel my account with this useless and arrogant organisation and look at other alternatives. I am so sick of the attitude especially as this happens every couple of months.