5 Calls logged since 01 Sept 2015, still no servic

I have logged in excess of 5 calls the last 4 closed and the problem still exists in fact gone worse, the ADSL keeps dropping and re synching all the time, after numerous calls to 10210 and many hours of waiting only to be told the fault has been escalated but not assigned to a technician etc. this has been going on since the 1st Sept 2015 and nobody seems to know what they are doing or what is going on, it has progressively got worse where every 1 to 2 minutues the ADSL resets or as soon as you put some traffic on the line and is unusable in its current state, the last call logged is 123crk121115.