5-7 working days clearly does not apply

So much for the 5-7 working days delivery period<br> I am so disappointed in the service Telkom provided me.When i apl**** for the contract online, I was called backed the same day to complete the application.I was debited after 2 days and promised delivery of my device with in the next 5 to 7 days, but have received nothing to date.I phoned in twice and both times i had to wait for a 45mins to a hour before my call was taken.The first time i called i was told there was a system problem therefore my order was not processed.The lady said she will phone me back with a tracking number,which she never did.<br> The second call i made i was told the same thing.The most upsetting thing is that the first debit has already been taken,meaning i am paying for a device that i do not have.<br> <br> Please assist urgently