SD
Simone D
1 reviews | Active since Feb 2011
28 Apr 2015, 08:47
4x escalations and still no response
171BTK210415 - Reported on 21 April. No voice, data connection severely deteriorated and multiple disconnects per minute. I work from home, this is extremely urgent. Escalated by my SP, escalated on your FB page, escalated via the MyTelkom portal and also escalated via the escalations mail address. Not a single response. This is an unacceptable complete lack of service delivery.
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Telkom's replyOfficial
28 Apr 2015, 11:12Hello SimoneDey,
We sincerely apologise for the inconvenience caused.
Your reference number is SM106733
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
We sincerely apologise for the inconvenience caused.
Your reference number is SM106733
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Telkom's reply28 Apr 2015, 11:12
Official
Hello SimoneDey,
We sincerely apologise for the inconvenience caused.
Your reference number is SM106733
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
We sincerely apologise for the inconvenience caused.
Your reference number is SM106733
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team