4th week with NO internet service

Telkom's lack of service delivery to its customers is rather appalling. We have not had internet services for the past 4 weeks and have logged calls and physically called into the Telkom service centre in Chatsworth Durban, spoke to the manager and still nothing. Technicians get assigned to the call and nobody shows up, the calls get miraculously closed and the fault not corrected, this is totally unacceptable. This lack of internet access is causing havoc in research that needs to be conducted by my children who are at University (post and undergrad). How are we required to pay for services that have not been rendered in the monthly bill. What will it take for Telkom to get their poor service delivery sorted out?????