4th Hellopeter Complaint No Response RefSM198797

This is the 4th Hellopeter report regarding my Billing/account of my Home line. I had to use my Mothers Hellopeter for this 3rd attempt to complain. <br> <br> Your ***<br> We apologise for any inconvenience caused.<br> Regards,<br> Moenieb.<br> Telkom Social Media <br> READ BELOW<br> I have a wireless telkom line at home contract package of 10 gig. We only pay about 700 per month. We don't connect the telephone at home as we only using the Internet at home. THIS MONTH I got a bill off 3698.75. How can this be possible if we don't even have a telephone connected. Also our new complex in broadacres has informed us that telkom laid lines so I phoned the call centre to have a fix adsl line installed . They said over the phone it will take 10 days. When I enquired last wk days I was informed that the order was never logged on my profile by the sales consultant. I am very unhappy about the billing of more than 3 thousand that we never used as we buy bundles when we used the 10 gig and about the call centre who never placed my order to install a fix line. I want answers immediately as I we never app**** or give permission for out of Bundle rates on DATA as was for more than year.