4TH Complaint for a 7 month old query

It’s been over 6 months Telkom. Please tell me why the below matter has not been resolved.

Complaint submitted 27.06.2018 Telkom must have the worst customer service I’ve ever experienced. I have been asking for a letter stating that my Telkom account has been settled, but to no avail. I complaint via their Facebook platform on 19.05.2018 and received feedback on 23.06.2018 requesting a private message to be sent. This was done with all the info requested. In addition to my query concerning the letter confirming that my account is now settled. I purchased data via my FNB app on 25.04.2018. The data did not come through. Instead I received an SMS apologizing for the processing delay. The ref number I received with this SMS is MR0017FVUX. I then received another SMS on 10.05.2018 with case number ********** 7 indicating that the issue has been escalated to the relevant department. To date, I have not received the data I had purchased or any other feedback in this regard.

Response received from Telkom 09.07.2018 Hi bjorn-julius We are sorry to hear this. Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused. Interaction REF: AI ********** Regards Keagan Telkom Social Media Team

Reply to Telkom 19.07.2018 Good day. I have received a letter stating that the Telkom account has been paid up and settled. Please can I receive an ETA as to when my data query will be resolved. It has been 9 working days (including today) since the above response was received. The data issue has been pending since April this year. I cannot understand that it takes this long to resolve this matter.

Response received from Telkom 14.11.2018 Hi Bjorn, please be advised that your matter has been escalated for feedback on the case ********** 7 (Data Allocation). We will be waiting for feedback from the relevant department and hoping to get response soon. We apologise for the inconvenience caused by this.^NM2

I will continue to log complaints on Facebook, HelloPeter, etc. until this issue is resolved.