4months and still the same useless internet

still no change in internet quality after 4 months. I don't know how many reports i have to send before someone opens their eyes and actually start helping a paying customer. there was a guy here 3 months ago, he did a temporary fix on one of the damaged line, and still till today hasn't been fixed or logged a report. either he didn't request a repair on a line or someone there should be fired for not doing their job. the quality of the internet is so bad that Google gives a connection time out error. my Samsung's EDGE is faster than this \4mb"line. latency averages from 1000 - 2000 ms???? really on a local server ??? and please if someone phones to sort out this problem just make sure its someone that knows what he is doing and knows how to fix a problem. and not someone that just wants to reset some ports with a ****ty attitude"