4mbps - 10mbps upgrade / explora deal

Telkom phoned me with an offer to upgrade from 4meg to 10meg line, which also included a free DSTV Explora.<br> <br> I asked whether our area can handle 10mbps connection and it was confirmed that the service can most definitely handle it. <br> <br> After struggling with their call centre for 2 weeks the line was eventually migrated, but..... low and behold, the fastest connection that I am able to reach is 5mbps. This is the first problem.<br> <br> Secondly, the Explora is nowhere to be seen. Not delivered nor any concrete feedback on when this will happen. From what I was able to establish is that they do not have stock.<br> <br> My problem is this:<br> <br> How can Telkom sell the public something they cannot deliver on, i.e. <br> 1. pay for 10mbps but can only get 5mbps