4mb upgrade running at 2 mb

<p>I upgraded my 2mb uncapped line to a 4mb last week. A guy called Peter phoned and said it has been changed. Since then I have had numerous problems. The line keeps running at 2mb and I keep reporting the fault only to hear no my line is running at 4mb. A technician was sent to my home and concluded that my line was set to 4mb but that my account was still set to 2mb thus it wont run at 4. I have phone <br />Telkom more than 10 times to try and explain this to them. I got cut off the line numerous times, 2 times this morning and still nothing happens. I am fed up with the bad service and even worse treatment you give your customers.</p>