4mb line running slower than a 1mb line

Hi,

Ive logged a fault in December with Mweb ( my service provider) and with telkom directly in order to get a technician to sort out my slow speeds.

After weekly calls from mid December until now, I have not been able to get someone to resolve my issue.

Everytime I speak to someone at the call centre they tell me that they will send the technician a mail. How many mails should he receive before he reacts???

Also, some call agent cannot phone the technician, and other can.. not sure how that works...some more equipped than others??

I seriously need someone to sort this out for me as Im paying for a 4mb line but not getting that speed at all.

And another point, they entrenched fibre cables in my neighbourhood, but nobody does last mile FTTH?? Why is this? The copper lines are old and it would really benefit the town if they could start implementing fibre..