1 reviews | Active since Jan 2017

07 Jan 2017, 16:17

4mb ADSL

<p>We have been having problems with our telkom line for ages (Since we installed the line actually). Every december it goes down for around a month. Unbearably high ping if it does work.</p> <p> </p> <p>It goes down 4-6 times during the year. Each lasting 2-4 weeks.</p> <p> </p> <p>Every technician that has been to the house says the same things.</p> <p>"Nothing they can do about it, the problem is at the excange"</p> <p>"The line needs to be replaced"</p> <p>"Excange can't handle the 4mb"</p> <p>"Router is the issue" (6 routers later still same problem)</p> <p>Nothing gets done about it, only excuses.</p> <p> </p> <p>Telkom never answers their phones, just rings and rings and rings and rings....... and you pay for it.</p> <p> </p> <p>The line went down on 14th december last year and it is still down. Telkom has yet to answer. Multiple faults has been logged. To no responce. (Have already taken damages of R700 already as i have to buy data and use my cell phone for internet access)</p> <p> </p> <p>If this is how Telkom does business.... Which it is, give it 10 years no more telkom.</p> <p> </p> <p>Our service provider can't get through to telkom either.</p> <p>Fault ***</p>

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Replies (1)
Telkom
Telkom's reply09 Jan 2017, 11:42
Official

Hi ruan-wilsnach,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,