Hellopeter
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JG
Jacques G

1 reviews | Active since Jun 2012

02 Nov 2017, 18:41

4G Non-Existent??

Used to have 4G speeds 30mbps+, now all of a sudden it struggles to get above 2mbps?? How is this 4G???? Resolve this as soon as possible, or I will cancel my contract without any penalties as you are not delivering your services!!!!!

0
Replies (8)
JG
Jacques G's update04 Nov 2017, 14:00
Reviewer Update
Not even a respond?? What do you call this?? Please let accounts department call me to cancell my contracts with you ASAP.
Telkom
Telkom's reply05 Nov 2017, 15:43
Official

Hi Jacques,

Thank you for making contact with us. We are truly sorry for the delayed response.

Please be assured that this matter has been escalated to our Mobile Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

JG
Jacques G's update05 Nov 2017, 15:59
Reviewer Update
I do not want the mobile support team to contact me, I want the accounts department to call me to cancell my contract. Just received my invoice, now you charge an extra R50 for device fee?? You said total was R749, including device fee, now it is extra?? Pleas escelate this to accounts so that I can cancell my contract. I am done with Telkom
JG
Jacques G's update06 Nov 2017, 17:31
Reviewer Update
Are you going to respond or do I need to supercharge the complaint on hellopeter?
JG
Jacques G's update07 Nov 2017, 18:07
Reviewer Update
Really Telkom??? Really????? Just let acoounts department call me?? Can't you even do that?? Useless
JG
Jacques G's update09 Nov 2017, 20:46
Reviewer Update
Still no reply!!!???????? Thanks for giving me the evidence now to show you do not give a damn about your customers.
JG
Jacques G's update13 Nov 2017, 09:13
Reviewer Update
Good day Ilhaam, Thank you for the reply. Please note the cancellation was due to 4G network that was non-existent. This has been resolved and we are getting our normal speed again on the 4G network. So it is not needed to cancel the contract anymore, you can cancel the request. Please confirm receipt of this message.
Telkom
Telkom's reply24 Nov 2017, 07:28
Official

Hi jaqi0527,

Thank you for the positive feedback, have a great day further.

Regards
Caroline
Telkom Social Media Team.

Best regards,