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my account was due for payment of R1189 on the 31 of July counldnt make payment due to personal reasons I made a payment of R1000 on the 3 and said that the remaining amount be debited on my next bill which one of the agents I spoke to said yes that's possible it won't be a problem. On the 27th we got paid and only R1000 was taken and on the 31st R399 was taken from my account I called and asked why they debited twice and not take the whole amount that I owe them, they couldn't give me a straight answer, I asked them if the money that was debited are they able to see it on their side they said only the R399 is visible on their end and I'm here siting with a phone that doesn't have any network and telling me to wait 7-14 working days. Ive been calling asking for this to be resolved ASAP they all just don't care. Imagine I'm due for an upgrade in 2 months and they are treating their customer like this