48hrs to 72hrs has turned to weeks

Very much disappointed with Finrite and Telkom I submitted my claim on the 2nd of December with all the required documents on the 7th I sent an email following up on my claim no response from Finrite I gave them grace as I thought they were preparing for the festive holidays. 8 January I went to the outlet called Finrite they confirmed my claim was authorized and I had to pay R750 payment was done immediately submitted my proof of payment, Consultant from Finrite called me a week ago telling me I would receive my device in the next 48 to 72hours to my greatest surprise its more than a week now I cant seem to get in contact with this company they never keep their word while the deduct their premium on a month to month base without fail. I have been billed for a device that I don't have. This is poor service from both Telkom and Finrite and I fail to understand why Telkom cannot assist their clients with Finrite .I want my device delivered to me ASAP.