RB
Roxanne B
1 reviews | Active since Jul 2011
21 May 2015, 10:48
48 Hours to reconnect business line
My Telkom account has been suspended. I made the payment yesterday and as usual I tried to call them to advise that the account has been paid so that they could reconnect. Surprise Surprise!!! you cant get through to them anymore. You get a ridiculous voice telling you that you will be connected in 48 Hours. This is a business line, not residential!!!! 48hours is ridiculous.
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Telkom's replyOfficial
21 May 2015, 11:47Hello rb3491,
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM112452.
Your query has been escalated to the relevant department and feedback will follow soon.
Kind Regards
Noleen Klein
Telkom Social Media Team
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM112452.
Your query has been escalated to the relevant department and feedback will follow soon.
Kind Regards
Noleen Klein
Telkom Social Media Team
Telkom's reply21 May 2015, 11:47
Official
Hello rb3491,
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM112452.
Your query has been escalated to the relevant department and feedback will follow soon.
Kind Regards
Noleen Klein
Telkom Social Media Team
Thank you for contacting us.
This response serves as confirmation that your query has been received.
Your reference number is SM112452.
Your query has been escalated to the relevant department and feedback will follow soon.
Kind Regards
Noleen Klein
Telkom Social Media Team