48 hours ****

Without issuing an invoice, Telkom cut my line for non-payment. That means no Internet either, vital for a tour-operator. After I paid, I tried to call 10210, as the voice recording instructs, to provide details of payment. But met with another recording that says 'we have detected account suspended\ and then actually hangs up!! No recourse - Telkom actually does not allow you to point out their mistake! I am not disputing that I did not pay on time but I am saying there was no invoice sent. Even with payment, or a mistake from Telkom, there is no mechanism for expedited reconnection! This must break the CPA law surely? Notwithstanding the instructions of the voice recording is to contact Telkom by dialling 10210, but having done so they contradict the instruction by rudely booting you off the call!!! Ludicrous! Eventually tried my cell, got booted as well. Tried from a different landline got booted. No way whatsoever to speak to accounts. <br> I think it is very poor practice to not give your customers any recourse whatsoever. What if you, Telkom have not issued an invoice..."