48 hours my foot!!!!

Received an SMS on Saturday that the network in my area is being upgraded and service will be interrupted for no longer than 48 hours. It's Tuesday and I still don't have ADSL access. Went to your stupid community site, entered phone number was told that \Your service 012***xx does not form part of the network upgrade at this stage.\"<br> <br> Proceeded to log a fault as per the prompt on that site, got this:<br> The service is already part of a network outage. <br> *** <br> Date Reported : 2/6/16 10:20 AM.<br> <br> Do ANY of you idiots ACTUALLY know what's going on????!!!!!"