48 HOUR NO SIM CONNECTION - NO FEEDBACK + RESOLVED QUERY EMAIL

Complaint yesterday about my 36 hour sim swop not being activated - with no assistance or feedback from Centurion stores or the call centre. Received my ref nr this morning via email: ********** 1 An just received the following via email: Dear Valued Customer,

Your case no ********** 1 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries.

Regards, Telkom | Business Connexion

NO ONE CONTACTED ME AND MY CASE IS NOT RESOLVED. 48 HOURS AFTER MY SIM SWOP AND MY PHONE IS STILL NOT ACTIVATED.