*******

Subject: Urgent Assistance Needed with Telkom Account Issue

Dear Telkom Customer Service,

I hope this email finds you well. I am writing to express my frustration and disappointment with the service provided by Telkom over the past month. It has been a challenging and frustrating experience dealing with your company, and I feel compelled to bring this matter to your attention.

We initially contacted Telkom to install WiFi at our premises, and while the installation was done smoothly, we were not informed about the charges for reconnection every time the WiFi gets disconnected. We have been charged a fee of R200 each time this happens, and despite numerous attempts to contact customer service via phone and email, we have not received any response.

I have been in communication with your customer service team regarding changing the account details to prevent further deductions, but to no avail. Instead, we received a threatening email from Telkom's head office about involving lawyers, which has only added to our stress and frustration.

We have paid the invoices sent to us, but the problem persists, and we are now left without WiFi for an extended period. I kindly request your assistance in resolving this issue promptly. I have included the reference number ******* for your reference, and I urge you to follow up on this matter and switch on our WiFi as soon as possible.

I would appreciate it if you could address this matter urgently and provide us with a resolution. We value your service and hope to continue our relationship with Telkom on a positive note.

Thank you for your attention to this matter.

Sincerely,Ahmed Ebrahim