1 reviews | Active since Oct 2015
47 days without adsl and telephone dead
I logged my first call on 14/09/2015. I had no internet and my netgear modem showed a red light. When it came on it was only for a few miniutes and it was very slow. I have got a 4 meg line. After i logged the first call i phoned the telkom callcentre another 8 times and they never came out to repair the adsl system. A technician called me twice and told me he will come to my house to repair the problem. I took 2 days leave and waited but he never came to my house. On the 21/102015 a technician came to my house, but he did not repair the adsl problem. He worked on my telephone line and when he left my telephone was also dead. That same day i logged another call. On the 27/10/2015 i logged another call. Everytime i get a new casenumber. I went to the Bellville branch twice, but they tell me to phone 10210 which i did 16 x. I got a sms on the 29/10/2015 to tell me that a telkom technician wil visit my house on the 30/10/2015 between 07h30 and 16h00. I took leave again and no technician came to my house. So for 47 days i must pay for a service that i do not get. I am loosing buisness and cannot receive urgent emails. No internet and no telephone. Telkom is by far the worst company
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM162773.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM162773.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
