47 days - case still not resolved. But polisy 73H

I logged a case with Telkom Mobile on the 4th of March 2016. My 24 month contract came to an end, and i didn't want to upgrade or cancel the contract, just to go on with the current service. My monthly payment was R349.00 for the duration of the 24 months according to the deal forms. After the 24 months the deduction/payment from my account went up instead of down?????? I logged a case and the call center agent said that it will take up to 72H for Telkom to get back to me regarding the matter. I again phoned on the 14th of March 2016, just to hear they are still busy with the case but the person handling the case will come back to me in that same week. it is now the 19th of April, and i have been on the phone with Telkom's call center (081180) for close to 50min without answers.<br> <br> I need this case resolved ASAP and my refund paid back to me.<br> <br> This is the 3rd case that struggle to get answers out of Telkom Mobile, and it seems as if you don't want clients with the way you are dealing with your matters.<br> <br> And by the way Telkom's call center staff tells me that there is not enough staff to deal with the case volumes. Just gets me thinking if i am at the right service provider.<br>