45 days and no response

I have moved houses since 1 February and had put in to move my line in January . The line has not been moved or installed at my new house. I was told the area had no infrastructure and needed to get a neighbopurs number once i challenged this I got the neighbours landline number and got an sms about the move. I called a week later and was told the order is closed I must have the line by now i queried further and was told there is no POD for my line so the whole neighbour hood has ADSL and mine doesnt fit thus I must wait 30 working days. I am still waiting I have escalated thrice for this to be done calling the call center is no use. I have received a bill for a line I do not have and I refuse to pay line rental when I do not have service. I have spent the whole month paying of for data from MTN mobile almos 12 gig so far and still nothing from telkom. I feel my business is not important to them as a whole month has gone by and nothing has been done. I will not be billed for a service that I did not use at all in the month .It is indefinate when I will get my line installed and all the while i must pay out of pocket yet i have 50 gig ADSL. i HAVE BEEN A LOYAL CUSTOMER FOR NOTHING