FV
Fanie V

1 reviews | Active since Nov 2018

17 Jun 2020, 12:03

45 days and counting - no fibre but double bill for adsl and fibre!

I ordered fibre in 1st week of May 20, and still no fibre. Numerous calls to 10210 and 10213 - appears that Sales and technical not engaging with each other and therefore I had to phone the one number and then the other, numerous times just cut off. Just to get a bill in June 2020 for ADSL and Fibre!!!! Faults/issue logged just to find that Telkom closes faults/issues, without attending to it or contacting customer! For example, Issue No ***2 for double billing close yesterday and still bill for both adsl and fibre! And still no fibre - all equipment installed (Vumatel and router) weeks ago! I will approach my lawyer to launch breach of contract by Telkom.

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