45 Days and ADSL fault still not repaired??

Hi Telkom,<br> <br> My father in laws ADSL has been down for more than 45 days. I am not going to let you mess an elderly retired person around anymore. We have repeatedly phoned the call centre to find out the status and get clarity on when the repair will be done (ref 796crk200715). Each time we keep getting the excuse that \The fault was escalated on the 28/07/2015 ( Escalation ref 716112) and was sent to the assigner