44 mins and counting on a call!!!!

I have been waiting on HOLD for at least 35 mins to get an answer from your data team. THIS GUY advised me that he will place me on hold for a minute he disappeared and never got back to me! Is this the type of service I pay for every month?? to be placed on hold when something is required. I demand that this agent is taken to task for the pathetic service provided this afternoon. He promoted the usage of the website and when I asked questions he couldnt answer, so whats the purpose of that?? Please see case ***4, when asked for turnaround time, I was informed that SOMEONE WILL GET BACK TO ME, when? SOMETIME IN APRIL. So from now till whenever I must sit and wait for TELKOM TO GET BACK TO ME. EVERY INTERACTION WITH TELKOM IS AN ABSOLUTE WASTE, YOU GUYS REALLY NEED TO CATCH A WAKE UP!!! I want someone to contact me urgently regarding your staff member and want him to apologize to me for the inconvenience caused!!!