*** 9/29/2017

Application for fibre line: October 2016

1. Installation deadline: June 2017 2. 3 telephone inquiries: indicated as being accelerated and response by senior management 3. 2 hellopeter reviews 4. Visit by personnel: 3 times 5. Connected: September 2017, yet wrong package supp**** 6. September invoices: featuring charges* for months when we didn't have fibre 7. Dispute: created on 9/29/2017 8. October invoice: features unrelated charges*

As you can see: creating frustration from my side and waste of time due to lack of response from your side.

I expect a form of compensation urgently, as well as rectifying the charges since even right now I have paid you in full for October which again includes incorrect charges.