SG
Shaun G

1 reviews | Active since Jan 2010

20 Feb 2016, 10:34

43 days - unwilling to fix ADLS service

My ADSL service has been unusable since 8 January. My calls logged have been closed without resolution, despite me saying that they are not fixed. Multiple calls have been logged by Telkom, I believe this is done to hide the fact that the fault has not been sorted for the last 43 days.<br> Feedback is promised - none received<br> <br> Kindly be advised that your query is still under investigations and we are following up for feedback and we will revert back to you with feedback. ^TM<br> <br> We are currently investigating the issue and we will revert back to you with feedback.^LM<br> <br> Hi, we regret the frustration and inconvenience caused. We will liaise with the tech team and feedback will follow. ^JM<br> <br> Hi, sorry for the inconvenience, we will follow up and get back with feedback. ^ML<br> <br> Hi we will investigate and provide feedback,apologies for the delay thank you ^YS<br> <br> Hi, your query is attended to & feedback will follow. ^WL<br> <br> Hi Shaun, we do apologise for the inconvenience. We will get someone from our technical team to investigate this further ^MG<br> <br> Received a R94 service disruption credit for the - despite having paid R1234 for the ADSL service and phone line.

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Replies (1)
Telkom
Telkom's reply20 Feb 2016, 11:30
Official
Hello naun,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM203126

Regards
Luleka
Telkom Social Media Team