40mbps LTE a fantasy...

<p>I have laid so many complaints against Telkom I can't even remember when the last was. Each complaint is essentially the same complaint that is never resolved: speed and billing.</p> <p> </p> <p>I took out a home LTE contract from the website in Jan 2016. I was supposed to pay R599 per month for a "up to 40mbps line" including Huawei router and external antenna. In the early days, I got speeds sometimes up to 30mbps but that very soon dropped to less than 10mbps which is what I usually get these days. Sometimes I get no connection at all, less than 0.1mbps.</p> <p> </p> <p>Telkom sent a technician once and still the speed is inconsistent. I was also shown that I get better speed from the internal antennae than the external, most likely because of some admin ***** up. So I continued to use the internal antennae. However I still get atrocius speed from time to time.</p> <p> </p> <p>Now Telkom has updated AUP which states that customers will get the full speed for the first 300GB and will be throttled thereafter. I have no issue with the AUP update but then I require the full speed for that first 300GB and nothing less.</p> <p> </p> <p>And lastly, I have never once been billed R599. I have always paid more and that is completely unacceptable.</p> <p> </p> <p>Telkom is clearly in breach of contract but there is no formal regulator to complain to. The closest thing is the ISPA who holds members accountable to a code of conduct. But membership is voluntary and guess what - Telkom is not a member.</p> <p> </p> <p>This means that if this is not resolved speadily, I will be forced to take legal action to end my contract.</p>