40 minutes waiting and then hung up

I am trying to relocate my line from one adress to another. I was pronised that a technician would phone me on the 23rd to confirm the installation date. This never happened so i phoned on the 25th of January to get an update. After speaking to 3 different agents and being on hold for 40 minutes in total the one agent just put the phone down. I am not impressed. I am loosing business because of the slow turnaround time from telkom to move my line. <br> <br>