40 minutes & still on hold. Well over 1 hour now.

Want to check status of my wireless broadband order - on 10210 option 1 option 2. Called this number first and chose wrong option ( confusing directions) so eventually transferred - to wrong department then to another consultant. Told to call 10213 - waited again... this consultant told me to call 10210 again. Now I am listening to a recorded message over and over about the product I want to buy. I can't do this at a Telkom Store - already went in and told must be done online which I did. I was told a consultant will call me. This has not happened yet and I want to check the status of my order. I have now been waiting for an answer on this extension for 47 minutes... and counting! What choice do I have? We are held to ransom. Besides my time, it is incredibly frustrating. At least they could give us some idea of expected waiting time. Now 50 MINUTES. Rather 52 - given up... F-TELKOM is all I can say now. Gatvol.