40 minutes on the line and still waiting

I have called Telkom for the last 3 months to sort out our ADSL line to no avail. I was promised packages and deals that never materialised except on my account statement, going from a bill of generally around R790 for an uncapped 4MB to over R1000.00 a month with no increase in speed of our ADSL line.<br> <br> I am fuming and cant believe that such incompetency can have the monopoly in telecommunications in this country because I would change to a different provider IMMEDIATELY if there were any competition available.....maybe then Telkoms Customer Service would miraculously improve.<br>