1 reviews | Active since May 2014
40 minute call and passing me form one department to another
<p>I am trying to migrate my existing LTE to uncapped LTE. I am being passed from one department to another - i think I was transferred to 5 different departments on a call that lasted 42 minutes and i gave up when i was returned to the general 10213 enquiries. Please contact me by email only. Thank you, Robin</p>
Hi Celiwe . . I'm not sure how to get hold of you . . your mailbox is full so I imagine my messages to you via Hellopeter will also get rejected. The only way i can think of getting hold of you is to post a public response. I hope you get it. Please either email me or phone me on the contact details Hellopeter has for me so we can get things resolved. Both of them work as I have been contacted before on both via Hellopeter. Thank you, Robin
Hi Celiwe . . I'm not sure how to get hold of you . . your mailbox is full so I imagine my messages to you via Hellopeter will also get rejected. The only way i can think of getting hold of you is to post a public response. I hope you get it. Please either email me or phone me on the contact details Hellopeter has for me so we can get things resolved. Both of them work as I have been contacted before on both via Hellopeter. Thank you, Robin
Oh my word . . the saga continues . . I received an email from Busi of the Social Media Team who says I must go into a store to migrate my LTE, which it what I had done already before they told me to call the callcentre reported in my previous comment. So I said that is not the answer, but I went to Canal Walk and spoke to Zandile Gum who said I must register on the website and she helped me do it there and then on my computer. My application was successful and i received a ticket number. She said she didn't have aerials in stock so I must go to another store and try with my ticket number. Then i got a call from a lady this morning whose name i didn't get, who was responding to my Successful bid for uncapped LTE. She said my bid was successful and I must go into a store to migrate. I asked her for the right kind of Telkom store near me and she had no idea. Then a few minutes ago i received an email that says that my bid was UNsuccessful. Oh my word - all the Telkom marketing and advertising and product innovation that has looked so good recently is going down the drain because of an inability to deliver. What a frustrating thing being an aspirant Telkom consumer.
Oh my word . . the saga continues . . I received an email from Busi of the Social Media Team who says I must go into a store to migrate my LTE, which it what I had done already before they told me to call the callcentre reported in my previous comment. So I said that is not the answer, but I went to Canal Walk and spoke to Zandile Gum who said I must register on the website and she helped me do it there and then on my computer. My application was successful and i received a ticket number. She said she didn't have aerials in stock so I must go to another store and try with my ticket number. Then i got a call from a lady this morning whose name i didn't get, who was responding to my Successful bid for uncapped LTE. She said my bid was successful and I must go into a store to migrate. I asked her for the right kind of Telkom store near me and she had no idea. Then a few minutes ago i received an email that says that my bid was UNsuccessful. Oh my word - all the Telkom marketing and advertising and product innovation that has looked so good recently is going down the drain because of an inability to deliver. What a frustrating thing being an aspirant Telkom consumer.
Thank you - Due to the kind cooperation and excellent service from Michael-Wayne Adams at Telkom Direct in Canal Walk my query is now sorted. Cudos to Michael Wayne!
And thanks to Werner and his boss Vanito at Stadium on Main who attempted to resolve my query and responded after hours on the weekend - thank you for going the extra mile.
Wishing all you diligent people all the very best with your careers.
Thank you - Due to the kind cooperation and excellent service from Michael-Wayne Adams at Telkom Direct in Canal Walk my query is now sorted. Cudos to Michael Wayne!
And thanks to Werner and his boss Vanito at Stadium on Main who attempted to resolve my query and responded after hours on the weekend - thank you for going the extra mile.
Wishing all you diligent people all the very best with your careers.