40 Days now without a resolution !!!

I've logged so many cases with your call centre and have raised the item on HelloPeter a couple of times as well - and still no luck. Not a single call, message, email - nothing!!! My 3G is still active - even though this should've been cancelled 30/09/2015. My WiFi is still inactive - still waiting for a call from a technician (doesn't seem to be any in your business). My debit order still went off for both items - even though one is meant to have been cancelled and the other is not active as yet. I give up...I'll be returning the WiFi device to your Musgrave branch to cancel the contract in full - since nothing is active as yet after 40 days of trying to get something our of your pathetic company. Perhaps it's best I approach the National Consumer in this regard as well, since I doubt the refund or cancellation will be a smooth one. Just a bunch of empty heads and promises. Quick to sell you something but no interest or competence what-so-ever to provide the basics in service. Useless, useless, useless bunch of people you call staff. No sense of accountability. I detest your brand.