40 Days later and still waiting

On 3 December 2015, the ADSL/Internet connection was reported as being out of order and non operational under reference number 1018CRK031215.<br> <br> Due to lack of response, this was escalated on 14 December under reference number 794831. <br> <br> We proceeded on our annual December Holiday and returned on 8 January 2015 only to find out that the fault had still not been repaired. There were house sitters, so someone was available. No effort was made to contact us in any event to advise progress.<br> <br> The matter was again raised with the call centre on 9 January. A technician was promised on 11 January and still nothing.<br> <br> The service has now been non operational for 40 days and no effort has been made to rectify. <br> <br> Trying to speak with the call centre is almost impossible - one has to hold onto the line for over an hour. If this is the case there are either insufficient agents or too many clients with problems - tells you something doesn't it!<br> <br> One cannot get past the call centre agent, who can only see what has been placed onto a computer screen.<br> <br> I need to speak to someone who can make decisions and give instructions to send a technician to repair today.<br>