4 weeks without a phone line

My internet and telephone line went down on the 21st of April 2015. The issue was reported on the 22nd of April and a tracking number was issued. A technician was sent out without prior arrangements on a Saturday morning (I presume a cunning plan to get double pay by working weekends) however no one was home. The matter was reported again and again and again to the useless tech voice phone system that Telkom has, which doest work at all. Not surprised. It has now been a month without any help from Telkom yet I still pay for the Internet and Phone line. This is horrible customer service, which doesn't surprise me being a institution like Telkom but none the less this matter will be fixed!!