4 Weeks with no Internet

Despite having escalated the fault, after 4 weeks, still no Internet. The escalation deadline was today (29 Feb). I've been phoning 10210 on a daily basis, the agents range from *********** to helpful, none have managed to put me in touch with a tech that is able to actually fix the fault. What is the point of 10210 if they cannot contact tech's, all the do is confirm that yes the fault has been logged and yes it has been escalated. This is the second report I am making about the same issue (link to 1st one: http://hellopeter.com/telkom/complaints/3-weeks-with-no-internet-***). Absolutely astonished at the level of service from Telkom, also fully expect to be charged the full rate for the month of Feb, despite not getting the service that I will be charged for. <br> ADSL line number: ***<br> Escalation ref: 824 438