4 Weeks no Wi-Fi

I ordered a Wi-Fi router from you guys on the 20th of October, more than four weeks ago and I’m still waiting for its delivery. I contacted the delivery company you are using DSV numerous times and the service I have experienced is EXTREMELY poor, worst service I have experienced in my life in fact! They phoned me about two weeks ago, and told me that someone will call me back to arrange a date and time for delivery, after a week went by I phoned them to track the progress of my package and the woman on the other line said that they have an opening on Friday the 10th of November and will be able to deliver it between 11:00 and 14:00. Friday at 14:00 DSV AGAIN had not contacted me so I once AGAIN phoned DSV and I spoke to several people, before they got a hold of the driver who claimed he was experiencing heavy traffic and this was the cause for the delay. By 15:00 my shift for the day had ended and I went home at 16:00 as I arrived the driver phoned me (Mario) and asked if he can meet me somewhere close to my home to drop my package, after explaining to him my location and that it would be approximately a thirty minute drive from the original location (my work address where I arranged it with DSV to be delivered) he said that they will rather schedule it to be delivered on Saturday as their working hours was only till five I believe. Saturday once again I received no phone call from DSV and when I phoned them first thing Monday morning, I was shocked to hear that my package has been frozen, due to “several attempts” from THEIR SIDE to CONTACT ME and me failing to answer, while the ONLY person who contacted ME was the driver and after the scheduled time of delivery!!!! This feels like a nightmare and I feel as Telkom who are the ones I ordered the product from it is your duty to sort this out, instead I have to deal with the *********** delivery service company DSV that YOU guys chose to use and it’s completely unfair not to mention unacceptable! Once again this whole experience made me realize that Telkom doesn’t give a dam about its customers and your only concern is your own pockets , as I have been forced to buy more data on top of the subscription fee I now have to pay towards a Wi-Fi router that I, still to this date, have not received.