4 weeks no response, willfully breaching contract

Over a month, 4 complaints, 1 formal complaint to the NCC, no response, updating, messages, news or phone calls in regards to shaping on my unshaped fixed LTE deal.<br> <br> Since nothings been done, I'll reply for Telkom.<br> <br> \Thank you for allowing us the opportunity to assist further on your query.<br> Kindly note that this matter is currently being investigated and feedback will follow.<br> <br> We sincerely apologise for the inconvenience.\""