4 Weeks no ADSL line after order

Item: Telkom
Rating: 2
Author: Prevern G

After placing an order to upgrade my telkom line. 4 weeks later still not even a call to find out if they have been working on it. I hold on for 30 min to an hour until I get through and then get told the order is incorrect. It's easier to deal with home affairs. I don't know why I'm struggling. Should just take my business elsewhere.

Helpful (0)

Replies (1)

Telkom's replyOfficial

30 Apr 2015, 14:48

Hello Prev0,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM107361.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Telkom's reply30 Apr 2015, 14:48

Official