4 weeks later still no Telkom conection 3rd attemp

Do not have another landline. Went to a Telkom office, 11 January 2016 to logged the fault. Was indicated they cannot take my request did not offer to phone or help me from the office to logged the fault, instead indicated i need to send an sms. Second attempt to logged my fault, the 17th again, no answer. Third attempted the 19th then only on the 26 February 2016, i received an sms that investigation concluded will have connection for my telephone and Internet on the 5th February 2016. That means no connection for almost a month, but i did received an account for service rendered. The 5th came and go - No connection. I phoned the Monday the 8 February, when i got to a landline and logged an grievance, they understand, but cannot help me then was informed this is the number of the technician's and i can phone him, no answer. Then received on the 10th an sms investigation concluded will have connection for my telephone and Internet on the 12th February 2016. <br> <br> I am waiting to see if it will be connected. I am struggling since the cables was laid underground 2 week its working and 4 weeks its not.