4 weeks later - landline is still not working!

I have reported my Telkom phone on the 25th of October as being broken. A few days later I've received a ref nr. saying that a technician will attend to the problem asap. Nothing happened! I then got a SMS informing me that the problem has now been fixed. Wasn't the case at all! I then reported the phone again and, believe it or not, the same story! So, I've reported it again and this time, like all the other times, nothing is happening! It has been 4 weeks now and I am still waiting! Pathetic!!