4 weeks later and still no line installed

Good day,<br> <br> I filled in an online application for the Smart Home Advanced 20 gig package on the 12th of January 2015. I received a call from a consultant on the 14th, who processed the application with me telephonically and everything was concluded. I was promised that the line would be installed within 7 days, if not - the 1st month would be free. On the 20th (6 days later) I received an sms with a residential address asking me to confirm whether its my correct address . I responded \no"to the sms as prompted"