4 WEEKS LATER AND STILL NO FEEDBACK ON A COMPLAINT

<p>On the 12th of April 2016, I posted feedback of my call with Telkom. I commented on 2 cases, 1) the time placed on hold by an agent to query something and get back to me 2) poor internet connection. I was only contacted by Telkom for my 2 comment and that has since been resolved. Please go back and review my initial complaint (ref nr: SM222930) on why that agent took so long to get back to me and what right did he have to place me on hold for 45 mins. I also want to know why has Telkom not provided me with feedback as its been over a month to update me. I was contacted yesterday by Lebohang from an attorney, advising me that I have a landline account that has been handed over by Telkom. Please provide me with the following, 1) why has Telkom not notified me that I have an outstanding bill 2) Telkom to provide me with documents that I had an active landline with them 3) why did I not receive any correspondence from Telkom regarding a landline account. Someone needs to investigate all of this and get back to me urgently. Telkom is becoming a pain to deal with as no one is willing to take responsibility for their actions.</p>