4 weeks gone and still waiting for my cellphone

Item: Telkom
Rating: 2
Author: Mikyle K

Hi,<br> <br> I have been waiting for approximately 4 weeks for the Samsung A7 that I have taken on contract and I have not yet received the phone. I have been following up almost everyday and the only feedback is that telkom has not received stock, and they are unable to provide a date as to when they will receive stock, this is an absolutely poor processes and having a customer waiting 4 this long is unacceptable.

Helpful (0)

Replies (1)

Telkom's replyOfficial

03 Dec 2015, 12:26

Hello Mikyle21,

Thank you for making contact with us and taking our call.

we understand why you wanted to bring this to our attention.

Kindly be advised that we have escalated your query to our Store Team to further assist with your query and feedback will be provided.

We apologize for the inconvenience caused.

Your reference number: SM174217

Regards,
Launa
Telkom Social Media Team
***

Telkom's reply03 Dec 2015, 12:26

Official