4 weeks but account still in active

I logged a complaint here on HP that was attended by Telkom immediately.. Unfortunately after 15 follow-ups and escalation on HP, i got a date of 10 days after where finally someone landed at my home to install the ADSL line. <br> <br> Now line was installed yesterday but technician told password and login credentials are expired and i must ask Telkom for new one. After half an hour wait on the call i get through to know only sales team wiill help as account is still inactive and someone forgot to make it active so she forwarded my call to next department. after around 35 minutes of further wait call gets disconnected.. i call again and stay on hold for 25 minutes before i hung. can someone urgently help please<br> <br> Order # ***<br> Previous escalation number - SM118272