4 weeks and still waiting on Telkom!!!!

A technician came to our house about a month ago to check why our telephone line is not working and informed us that the telephone lines were damaged in the next road and will need to be repaired. He logged a fault and said technicians will repair the problem, but as yet we have no internet or telephone service and as expected no feedback from this waste of a provider. <br> I ended up calling the call centre last week to request a ETR and the agent said it will take one more week to repair, which has also pass. It is becoming rediculous now, as I can not work from and have to stay at work to complete work as we do not have internet. As someone who's job depends on having internet, it'sa real waste of tinwto have to wait on Telkom. I really hope to receive detailed feedback on when the issue will be resolved and not the standard cut and paste responses you supply as this would really just **** me off even more. I would appreciate some customer service from you as a Service provider .<br> <br> My fault # is 177CWK160415.