4 WEEKS AND MY QUERY NOT EVEN LOGGED

Hi,<br> <br> I have moved to new premises and logged the query to disconnect my previous line and install a new one at my the new property. Phoning Telkom customer services weekly with their response that someone will come as soon as they are available, but with the last phone call to the call center they told me there is no request event logged for my new line to be installed. How long do I still have to wait???