MB
Michelle B

1 reviews | Active since Apr 2015

15 Apr 2015, 17:11

4 week wait for Telkom line installation/activatio

Last week I ordered the line in my new house to be activated / new line installed. It took a week (only after I went into a Telkom Direct store today) before I received notification that a technician would only be able to activate / install a line in 4 weeks time. A 5 week wait from order to activation is absolutely unacceptable. The person at the Telkom Direct store could only say that that is what the system has generated and nothing can be done. <br> Telkom is the only provider of ADSL lines and I feel that because of this Telkom takes advantage of it's monopoly. A 5 week wait for an ADSL line activation is unacceptable.

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Replies (1)
Telkom
Telkom's reply21 Apr 2015, 15:12
Official
Hello mishbolt,

Thank you for alerting us of this matter. Apologies for all inconveniences caused.

We have escalated this issue to our Technical Team for them to assist. Feedback will follow. Ref: SM105478

Kind Regards
Tebogo Nash
Telkom Social Media